How payments work

Buyers pay TermlyPlan in advance, the payment is then held secured in escrow and released to the seller after the order is delivered and completed.

Sellers upload their resources to the marketplace, and when a buyer places an order, TermlyPlan receives the payment on behalf of the seller and delivers the order. However, the buyer have to mark the order as complete so that payment can be released to the seller, but if the buyer fails to complete (accept) or reject the order, the order will automatically be completed after 24 hours.

TermlyPlan charge sellers marketplace commission which ranges from 25% to 40% of the total order value. For example, when an order is successfully delivered and completed, sellers on the Free Basic Listing Package receive 60% of the total order value, while sellers on the Standard and Premium Packages receive 70% and 75% of the total order value respectively.

So, if a product costs ₦1,000 then sellers on the Free Basic Plan will receive ₦600, sellers on Standard Plan will receive ₦700, and sellers on the Premium Plan will receive for ₦750, for completed order.

What are my payment options when ordering a product?

Buyers have two payment options when placing an order on TermlyPlan, the automated payment gateway via Paystack or the manual bank deposit/transfer.

(1) Automatic Payment Option: Buyers can make payments via the Paystack payment gateways with their credit/debit (ATM) card or through online transfer or USSD.

Payment using the Paystack gateway is automatically processed and is therefore very fast. With this payment option, buyers get instant access to their order download link (which is also automatically sent to their email address).

(2) Manual Payment Option: Buyers can also opt in for the manual payment option, which is the direct bank deposit or transfer. When you choose this method of payment, at checkout, your order will be place on-hold and you will be given our account details to make your payment.

After payment, you are expected to send your proof of payment and order details to support@termlyplan.com for your order to be removed from on-hold after proof of payment is verified.

This payment method is manual and is therefore slow. We highly recommend the first payment option.

What is Paystack?

Paystack is one of the largest payment gateway in Africa, utilized by major companies like Iroko TV, Air Peace, BusinessDay, PiggyVest, God Is Good Motors (GIGM), SceneOne TV, etc. We utilize Paystack to ensure the safety and security of your payments.

Through Paystack, buyers can make payment on TermlyPlan marketplace using different payment channels such as: ATM cards, mobile money accounts, QR codes, direct bank payment or USSD code.

Are The Payments Secure?

Absolutely. Payments are processed by Paystack, a payment platform that exceeds the most stringent industry standards for security. Have a read of Paystack’s security features.

When you place an order, TermlyPlan will hold the payment in escrow account and released it to the seller only after the order has been delivered and completed. This helps guarantee that you will always get what you paid for. And for the seller, it guarantees, that for every successful order, they will get paid.

You may dispute an order and get refund if the order falls short of what the seller promised on the product details page (product description), but you must raise the dispute within 24 hours of receiving the download link.

How do I request payout?

Sign in to your Account > Dashboard > Click Request a Payout, and fill in the payout request form and submit it. The minimum withdrawal balance is ₦1,050

Payout are made directly to sellers’ Nigerian bank account every Friday, for payout requests made the previous week.

TermlyPlan deducts ₦50 per payout request for payout transfer fees payable to our payment processing partner.

Note that TermlyPlan charges a fee of ₦50 deducted for every payout request processed, which is paid to our payment processing partner.

Why haven’t I received my requested payout?

TermlyPlan processes payout requests and pay directly to sellers’ Nigerian bank accounts every Friday, for payout requests made the previous week. For example, if you submit payout request on Sunday, Monday, Tuesday, Wednesday, Thursday, Friday or Saturday, then expect credit alert the following week’s Friday.

What is the official currency?

The official currency of TermlyPlan is the Nigeria Naira (₦).

Which Countries Are Supported?

TermlyPlan supports only Nigeria at the moment, but we plan to expand to other Countries.

Refunds to buyers, how it works

Because the products we offer are digital resources and cannot be returned, your order is only eligible for a refund in the following situations (subject to our 3 days refund window)

(1) You mistakenly purchased two or more of the same product: We’ll gladly refund you for the duplicate purchase(s).

(2) Technical Issues: In the event that there is a technical issue with the product that the seller cannot resolve after becoming aware of the issue.

(3) Misrepresented product description: We consider a product to be “misrepresented” when the delivered product does not match the description in the product details page or when what the seller said is included in the product is not included.

Misrepresentation does not include subjective opinions on the quality or appearance of a product.

For example, a product would be misrepresented if the product description promised 50 questions and answers, but the delivered product has 50 questions but no answers.

A product would NOT be misrepresented if a buyer believes that the product “doesn’t look good” or “isn’t high quality compared to other products purchased.”

We’re unable to process refunds in the following situations:

• You no longer need the purchased product.
• You’ve changed your mind about your purchase or found another product you like better.
• You lack the sufficient expertise to use the product.
• You don’t have the correct software (as described in the listing or product details page) to open and edit the product or you are not just familiar with the file type.
• You feel that the item is of low quality.
• You claim the product or material is experiencing a technical issue, but you are unwilling or unable to provide sufficient evidence for the technical issue.
• You purchased the product over 3 days ago.

How do I use a Promo Code (coupon or discount code)?

You have a promo code, and you’re ready to save on your next purchase? Congratulations! Now, look for the product you want to order and click on it to visit the product details page, on the product page, click on “Buy Now“, and you will be redirected to the checkout page. Once on the checkout page, find “Add a coupon” and click on it. Enter the code and click on “Apply” to recalculate the price. Please make sure you are logged into your account before applying the code.